返金Legal
Refund Policy
How refunds for Adako's paid plans work: what the guarantee covers, how to ask, and what happens next.Last updated 23 September 2026
In short
- Every payment for a paid plan, the first one and each renewal, has a 30-day money-back guarantee.
- You do not need to give a reason. Ask by email and we approve it.
- Creem, our reseller, returns the full amount to the card or account you paid with.
- A refund of the current period’s payment ends the paid plan, and the account returns to Free.
This summary helps you find your way. The numbered sections below are what apply.
1. The money-back guarantee
Adako Pro and Agency are billed monthly. Every payment, the first one, each renewal and the prorated charge for switching plans, comes with a 30-day money-back guarantee. If you ask within 30 days of the date of a payment, that payment is refunded in full. You do not need to give a reason, and it does not matter how many tasks you used.
The Free plan costs nothing, so there is nothing to refund. This policy is part of the Terms of Service.
2. Creem processes payments and refunds
Creem (Armitage Labs OÜ) is our reseller and the Merchant of Record for all our orders: you buy the plan from Creem, which takes the payment, issues the receipt and invoice and sends refunds back. The charge on your statement starts with CREEM.IO*. We handle refund requests and questions about Adako, and we decide refunds under this policy.
3. How to ask for a refund
- Email support@adako.ai from the address on your Adako account, with the subject “Refund”. Say which payment you want refunded, by date or by the order number on the receipt.
We answer within 7 days. If we have not, contact Creem: look up your order at creem.io/my-orders with the email address you paid with.
4. What happens after a refund
- Once we approve the refund, Creem returns the full amount, tax included, to the card or account you paid with. Your bank may take a few days to show it.
- Refunding the payment for the current period cancels the subscription at once. The paid plan ends and the account returns to Free, with the Free limits for the rest of the month. Ad accounts over the Free limit are switched off and stay connected.
- Your account, connections, proposals and history stay as they are. Changes already made in your ad accounts are not undone.
5. After 30 days
A payment older than 30 days is not refundable, except where the law requires otherwise. You can still cancel at any time with Manage billing on the Billing page. Cancelling stops the next renewal, and the plan stays active until the end of the period you already paid for.
If you forgot to cancel before a renewal, that renewal is a new payment with its own 30 days.
6. Your statutory rights
This guarantee adds to your rights under consumer law and takes none of them away. Any payment can be refunded within 30 days, which covers the 14-day withdrawal period consumers have in the EU and the UK. The Creem Buyer Terms describe the right of withdrawal as Creem applies it.
7. Before you dispute a charge
Please ask for a refund before disputing a charge with your bank. Within the 30 days a refund is guaranteed, and it is usually faster than a dispute. The Creem Buyer Terms also ask you to contact Creem before starting a chargeback.
8. Contact
Adako is run by Ruslan Balzhyk. Refund questions go to support@adako.ai, and to Creem at creem.io/my-orders if we have not answered within 7 days.