返金Legal
Refund Policy
How refunds for Adako Pro work: what the guarantee covers, how to ask, and what happens next.Last updated 11 September 2026
In short
- Every Pro payment, the first one and each renewal, has a 30-day money-back guarantee.
- You do not need to give a reason. Ask by email or at paddle.net.
- Paddle, our reseller, returns the full amount to the card or account you paid with.
- A refund of the current period’s payment ends Pro, and the account returns to Free.
This summary helps you find your way. The numbered sections below are what apply.
1. The money-back guarantee
Adako Pro is billed monthly. Every payment, the first one and each renewal, comes with a 30-day money-back guarantee. If you ask within 30 days of the date of a payment, that payment is refunded in full. You do not need to give a reason, and it does not matter how many tasks you used.
The Free plan costs nothing, so there is nothing to refund. This policy is part of the Terms of Service.
2. Paddle handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your receipt and invoice come from Paddle, and the charge on your statement names Paddle.
3. How to ask for a refund
Either way works:
- Email ruslan@adako.ai from the address on your Adako account, with the subject “Refund”. Say which payment you want refunded, by date or by the order number on the receipt.
- Or go to paddle.net, look up your order with the email address you paid with, and request the refund from Paddle.
4. What happens after a refund
- Paddle returns the full amount, tax included, to the card or account you paid with, within 14 days of approving the refund. Your bank may take a few more days to show it.
- Refunding the payment for the current period cancels the subscription at once. Pro ends and the account returns to Free, with the Free limits for the rest of the month.
- Your account, connections, proposals and history stay as they are. Changes already made in your ad accounts are not undone.
5. After 30 days
A payment older than 30 days is not refundable, except where the law requires otherwise. You can still cancel at any time with Manage billing on the Usage page. Cancelling stops the next renewal, and Pro stays active until the end of the period you already paid for.
If you forgot to cancel before a renewal, that renewal is a new payment with its own 30 days.
6. Your statutory rights
This guarantee adds to your rights under consumer law and takes none of them away. If you live in a country that gives you a statutory right to withdraw from or cancel a purchase, such as the 14-day right in the EU and the UK, you keep it. The Paddle Buyer Terms describe those rights.
7. Before you dispute a charge
Please ask for a refund before disputing a charge with your bank. Within the 30 days a refund is guaranteed, and it is usually faster than a dispute.
8. Contact
Adako is run by Ruslan Balzhyk. Refund questions go to ruslan@adako.ai, or to Paddle at paddle.net.